01Case study

Personal Shopper Service

Customers kept asking for items the catalog did not carry. Built the concierge flow that takes the request, sources the item, prices it and turns it into an ordinary order, so the catalog stopped being the limit of what could be bought.

Request intake and sourcing workflow
Manual pricing folded into the standard order path
Built across the storefront and the back office

Sector: Consumer finance · Concierge retail
Scope: Concierge ordering, sourcing, pricing
Stack: PHP, Zend Framework, MySQL
Status: Delivered

PHP
Zend Framework
MySQL

Off-catalog

ordering, once the catalog stopped being the limit