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01Case study

Customer Service Portal

The screen customer service agents sit in all day. Made the lists load incrementally instead of all at once, made search match how agents actually type, and gave them the actions they had been phoning someone else to get.

  • Incremental paging, replacing full-table loads
  • Search that matches hyphenated phone numbers as typed
  • Renewals lists with status, state and source filters
Sector
Fintech · Internal tooling
Scope
Agent tooling, search, reporting
Stack
PHP, Zend Framework, JavaScript
Status
Delivered
  • PHP
  • Zend Framework
  • JavaScript
  • MySQL
Fewer clicks
per call, on the screen agents sit in all day